What is ISYS Case Management?

ISYS Case Management is a specialized provider of nurse case management services for the workers’ compensation industry, delivering coordinated care solutions that improve outcomes for injured workers, employers, insurers, and claims professionals.

What does ISYS Case Management do?

ISYS provides forward-focused medical case management services that support injured workers through recovery, with a focus on early return-to-work, efficient care coordination, and proactive communication among all stakeholders.

What types of case management services does ISYS offer?

ISYS offers a full spectrum of nurse case management services including onsite, telephonic, catastrophic, rush case management for urgent needs, and task-based case assignments.

What is onsite medical case management?

Onsite medical case management involves a nurse case manager attending medical appointments in person, coordinating care, and facilitating communication to support timely treatment and return-to-work outcomes.

What is telephonic case management?

Telephonic case management is a remote service where nurse case managers coordinate care and communicate with injured workers, providers, and employers using phone, email, and other digital tools.

What is catastrophic case management?

Catastrophic case management supports severe or complex injuries through intensive coordination, long-term planning, and collaboration among multiple stakeholders to improve recovery and manage costs.

What is RUSH case management for urgent needs?

RUSH case management provides immediate nurse case manager intervention for time-sensitive situations such as hospitalizations, urgent medical appointments, or rapidly escalating claims.

What makes ISYS Case Management different?

ISYS differentiates itself through its exclusive focus on nurse case management, direct-employed case managers, proactive CaseSmart approach, strong quality standards, and commitment to timely, outcome-driven service.

How does ISYS improve return-to-work outcomes?

ISYS improves outcomes through early intervention, coordinated care, and proactive communication, helping reduce delays and support safe and timely return-to-work for injured workers.

How do I refer a case to ISYS Case Management?

Referrals can be submitted through the ISYS website, by phone, or by email. ISYS works quickly to initiate services and assign a nurse case manager to support the case.

Where does ISYS provide case management services?

ISYS provides onsite case management services in several states including California, Nevada, Arizona, New Mexico, Texas, and Louisiana, with telephonic services available in additional states.

Can ISYS handle urgent or same-day referrals?

Yes, ISYS offers RUSH services and can quickly assign experienced nurse case managers for urgent or same-day needs, including hospital discharges and critical cases.

Case Management Services

Onsite

Rush

Catastrophic

Telephonic

Customers Rate ISYS Case Managers4.85/5

ISYS® MEDICAL CASE MANAGEMENT (MCM)

Improving Outcomes for Injured Workers Nationwide

ISYS® delivers best-in-class Nurse Case Management (NCM) services across workers’ compensation. Our team partners with adjusters, employers, and third-party administrators (TPA)s to coordinate care, reduce delays, and support safe return-to-work outcomes.

Experienced NCM team across CA, AZ, NM, TX & LA

Full-spectrum services: onsite, telephonic, and catastrophic

Proven results with 4.85/5 customer satisfaction

Dedicated to timely interventions & superior care coordination

What sets ISYS apart?

Specialization in Case Management

We do one thing and one thing only: Case Management, which allows us to deliver top-tier service in this specialized area.

We provide the entire spectrum of Case Management—from Task to full Onsite, Telephonic to Catastrophic and Rush. In fact, because we’ve been doing Case Management so well for over 25 years now, we prefer for our customers to send us the challenging cases, because that’s where we demonstrate the Value of Excellence® and the benefits of practicing our CareerSmart® approach.

Propriety Software

Our efficient, proprietary Case Management software is specifically designed to enable our Case Managers to document and communicate with all parties in real time and to enhance the unique quality and timeliness of our services.

Case Management reports are specifically designed to articulate impact and ensure a comprehensive summary of case dynamics is memorialized for the record; something that is essential for litigated cases.

Exceptional Credentials & Quality

All of our workers’ compensation Nurse Case Managers are required to have or obtain a Certified Case Manager (CCM) certification.

We adhere to a set of strict quality standards and internal code of conduct, as well as to the CCMC and CMSA code of ethics and professionalism.

Case Managers focus assertively and proactively on overcoming barriers to positively impact injured workers’ lives, enabling return-to-work and/or maximum medical improvement, as well as cost savings.

We don’t use contractors or part-time resources. All of our Case Managers are full-time employees because we believe that to ensure quality, we have to be invested in our team members and their benefits. This also means when we say we have coverage in a territory, it means we’ve invested in the resources necessary to cover that area.

Internal Quality Control

We have a dedicated quality control process and a service enhancement department to ensure our services are consistently stellar and that we are delivering on our brand promises to provide quality, timeliness, and exceptional customer service.

Education Services

Accredited, evidence-based continuing education (CE) and professional development solutions for healthcare and workers’ compensation organizations. Designed to build workforce capability, meet compliance goals, and improve outcomes.

Interactive Online Courses, Webinars, and customizable Onsite In-services—delivered through scalable enterprise solutions or CE subscription models—to meet diverse organizational training needs.

All courses meet or exceed regulatory and industry standards.

Learn More

Client Testimonials

Don’t take our word for it – here’s what our injured workers, employers, TPAs and Insurers say:

“My case manager was very prompt and extremely helpful. I appreciated her walking through my case with me. She created the temporary relationship that made my injury a little less painful. Thank you!”

“From the greeting to the explanation of her role, my case manager was very friendly and professional. I felt very well cared for and she made my experience easier to go through.”

“Every experience I have had working with ISYS® has been pleasant with outstanding results. The Case Manager is always two steps ahead, which makes my job easier!”

“I would recommend ISYS® because the Nurse Case Managers are very professional and pleasant to work with. They get the work done that is needed to manage a claim successfully.”

“The service provided was excellent! We had a transition of nurses that went seamlessly! Thank you for the awesome service!”

“Our ISYS® Case Manager advocated for the Injured Worker along with partnering as a vital Return to Work team member…”

“I’ve always used ISYS®. You have excellent nurses and I love that they email me after every examination. It helps me and the employer.”

Latest news from our blog

Check out our latest blog posts to stay up to date! Click here to see them all!

Illustration of a human head showing co-morbidities such as diabetes, hypertension, depression, and substance use disorder affecting workers’ compensation recovery and costs.

news

Co-Morbidities Are Costing You—Here’s How Early Case Management Intervention Can Save the Claim

Workers’ compensation claims rarely exist in a vacuum. While an injury might appear straightforward on the surface—a back strain, a fall, or a repetitive stress injury—the reality is often far […]

by cristina

on Mar 12

The Hidden Cost Drivers in Workers’ Comp Claims—and How Nurse Case Managers Can Stop Them Early

Financial performance reviews often highlight a recurring reality in workers’ compensation: the most expensive claims are not always driven by the severity of the injury itself. Instead, costs tend to […]

by cristina

on Feb 6

Outcomes Over Activity: Rethinking the Role of Nurse Case Management in 2026

For experienced workers’ compensation leaders, the problem isn’t a lack of effort, it’s misaligned measurement. Claims organizations are full of dedicated professionals doing the work every day: coordinating care, driving […]

by cristina

on Jan 23