Quality & Customer Service
met needs
98.6% of customers find Case Manager’s interventions meet their needs
BENEFITED THE CLAIM
96.8% of customers report case management benefited the claim
WOULD RECOMMEND
99.5% of customers would recommend or use ISYS® again for their future case management needs
KNOWLEDGEABLE
96.4% of injured workers say their Case Manager was knowledgeable and provided appropriate answers to questions
HELPFUL SERVICES
97% of injured workers say case management was helpful in dealing with their medical situation
MET NEEDS
97.1% of injured workers find communications and interventions meet their needs
Timeliness
met needs
99.1% of customers report being contacted within 24 hours of referral
BENEFITED THE CLAIM
91.8% of ISYS® customers say the frequency and method of contact with the Case Manager is “Just Right”
WOULD RECOMMEND
94.2% of injured workers rated the frequency of contact with their case manager as “Just Right”
Source: ISYS® Survey Data, last 12 months, as of 1/1/2022
From Employers / TPAs / Insurers:
From Injured workers:
What our employees have to say:
● California (CA)
– Case Management coverage statewide including Los Angeles (LA), Orange County (OC), Riverside (RIV), San Diego (SD), Sacramento (Sac), San Francisco (SF), Fresno/Central Valley and all other regions throughout the state
● Nevada (NV)
– Case Management coverage statewide including Las Vegas (LV), Reno, Washoe County, and all other regions throughout the state
● Arizona (AZ)
– Case Management coverage statewide including Phoenix, Tucson, Flagstaff, Lake Havasu, Grand Canyon, and all other regions throughout the state
● New Mexico (NM)
– Case Management coverage statewide including Albuquerque, Santa Fe, Las Cruces, Roswell, Farmington, Hobbs, and all other regions throughout the state
● Texas (TX)
– Case Management coverage statewide including Dallas, Houston, Austin, San Antonio, Lubbock, El Paso, McAllen, Fort Worth, and all other regions throughout the state
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