Question 1

What is ISYS Case Management?

Accepted Answer

ISYS Case Management is a specialized provider of nurse case management services for the workers’ compensation industry, delivering coordinated care solutions that improve outcomes for injured workers, employers, insurers, and claims professionals.

Question 2

What does ISYS Case Management do?

Accepted Answer

ISYS provides forward-focused medical case management services that support injured workers through recovery, with a focus on early return-to-work, efficient care coordination, and proactive communication among all stakeholders.

Question 3

What types of case management services does ISYS offer?

Accepted Answer

ISYS offers a full spectrum of nurse case management services including onsite, telephonic, catastrophic, rush case management for urgent needs, and task-based case assignments.

Question 4

What is onsite medical case management?

Accepted Answer

Onsite medical case management involves a nurse case manager attending medical appointments in person, coordinating care, and facilitating communication to support timely treatment and return-to-work outcomes.

Question 5

What is telephonic case management?

Accepted Answer

Telephonic case management is a remote service where nurse case managers coordinate care and communicate with injured workers, providers, and employers using phone, email, and other digital tools.

Question 6

What is catastrophic case management?

Accepted Answer

Catastrophic case management supports severe or complex injuries through intensive coordination, long-term planning, and collaboration among multiple stakeholders to improve recovery and manage costs.

Question 7

What is RUSH case management for urgent needs?

Accepted Answer

RUSH case management provides immediate nurse case manager intervention for time-sensitive situations such as hospitalizations, urgent medical appointments, or rapidly escalating claims.

Question 8

What makes ISYS Case Management different?

Accepted Answer

ISYS differentiates itself through its exclusive focus on nurse case management, direct-employed case managers, proactive CaseSmart approach, strong quality standards, and commitment to timely, outcome-driven service.

Question 9

How does ISYS improve return-to-work outcomes?

Accepted Answer

ISYS improves outcomes through early intervention, coordinated care, and proactive communication, helping reduce delays and support safe and timely return-to-work for injured workers.

Question 10

How do I refer a case to ISYS Case Management?

Accepted Answer

Referrals can be submitted through the ISYS website, by phone, or by email. ISYS works quickly to initiate services and assign a nurse case manager to support the case.

Question 11

Where does ISYS provide case management services?

Accepted Answer

ISYS provides onsite case management services in several states including California, Nevada, Arizona, New Mexico, Texas, and Louisiana, with telephonic services available in additional states.

Question 12

Can ISYS handle urgent or same-day referrals?

Accepted Answer

Yes, ISYS offers RUSH services and can quickly assign experienced nurse case managers for urgent or same-day needs, including hospital discharges and critical cases.

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