Throughout the past decades, the case management profession has witnessed a gradual dumbing down of acceptable standards of practice to meet the lowest level of services tolerated by case management consumers. As professionals, we should always be expected to provide better. And, injured and disabled workers and their employers should always expect better of us.

Consumers of case management are badly serviced when they routinely accept services from case managers who are under credentialed, or too inexperienced, or exhibit poor communication skills or poor time management. They are also badly served by firms that, for the sake of higher profits, disable good case managers by failing to provide the necessary support systems to get clear, concise and timely reports produced and delivered while the information is still relevant.

Case management consumers should expect the professionals who serve them to be highly qualified, properly trained, experienced, well paid, motivated and enthusiastic people with good communication and time management skills. They should also expect that professionals will be given adequate support systems and technology to get the job done right.

Even the work of the best case managers will suffer under persistent burdens of high caseloads and unrealistic or unprofessional billing expectations.

Every case is unique. Each case will dictate how intensively it should be worked. When case managers are enabled, employers and employees can expect CaseSmart® solutions to tough problems. We believe discerning consumers should always demand value based pricing, intensive and sensitive case interventions by quality oriented case managers who take pride in their work and who consistently deliver CaseSmart® outcomes, on time. As professionals, we should be providing nothing less.

Management Group – ISYS® Solutions Inc.

ISYS® is a multi-generational family-owned business built on the principles of our founding family, including “do the right thing”, “build relationships upon trust”, “give generously”, “be honest, authentic, grateful and humble”, and “embrace the family spirit.” 

Chris Loumakis, Founder and Chairman, started the company with a vision to provide service excellence in our industry and to provide a nurturing work environment where people can thrive and feel like extended family. Now operated by second-generation family leadership, ISYS® continues to foster the “family” culture while pursuing continuous “growth and learning” and service excellence. 

As a family-owned business not tied down by the demands or constraints of outside shareholders, ISYS® is able to lead with a forward-focus based on long-term objectives, rather than short-term stakeholder or industry pressures. This enables ISYS® to take care in recruiting and nurturing the right people for the right roles because we believe that “good people do good things.” It enables ISYS® to adhere to a set of conservative fiscal principles that prioritize long-term security and business sustainability. And, it enables ISYS® to engage and give back to the communities in which we serve in ways that are meaningful at the local level. 

ISYS® is proud to be family-owned and operated since 1998, but even more proud of the many extended family members that demonstrate the Value of Excellence® and embrace the ISYS® family spirit. It is because of them that we have the honor and privilege of hopefully continuing to serve our clients, customers, and communities for many future generations to come. 

Since our inception, ISYS® has been proud to do business on a handshake. We do not want our customers to use us because they must, but because they choose to. We want our outstanding performance to earn your business one case at a time.

On behalf of ISYS®, thank you for your support and confidence throughout more than 20 years of providing highest in quality services by making a big difference, one case at a time. We feel honored by the quality of our customers and are pleased that you have selected us to serve your needs.

Our goal has always been to distinguish ISYS® by supplying outstanding service to our customers and clients, while promoting professional growth for our employees. We believe we are continuing to perform well against this measure.

Our staff is among the most experienced, skilled and dedicated in our profession. ISYS® is pleased to sustain high staff retention. We do this by providing the highest compensation in our profession, limiting the size of caseloads, and providing a positive and enabling employment environment. We are confident these ingredients will sustain our ability to provide you with excellence at all times.

Each ISYS® colleague is expected to exhibit a strong work ethic and a respectful, polite and courteous attitude toward all people, in all circumstances.

Quality, timeliness and good judgment are constant goals for us. If you feel we can improve our services or communications, please let us know. Our aim is 100% customer and staff satisfaction.

Again, thank you for choosing ISYS®.

Chris Loumakis, Founder & Chairman – ISYS® Solutions, Inc.