ISYS®provides the full spectrum of nurse case management services, including:

• Onsite case management

• Telephonic case management

• Catastrophic case management

• Rush case management for urgent needs

• Task-based case assignments

Onsite medical case management involves an ISYS® nurse case manager attending injured worker medical appointments in person, coordinating care between the injured worker and providers, and facilitating proactive communication among all parties in an effort to expedite treatment, recovery, and return to work. The ISYS®method of case management includes an intensive CaseSmart® approach which provides real-time insight into treatment plans and assertively supports appropriate care and positive, timely return-to-work outcomes.

Telephonic case management is a remote-based or virtual version of onsite case management services. The ISYS® nurse case manager uses technology to influence medical progress, coordinates care, and communicates with providers, injured workers and employers via phone, text, chat, email, and video conference. It is typically used for less complex cases and focuses on efficiency, early intervention, and cost-effective oversight. One way in which ISYS® telephonic case management (TCM) differs from typical TCM is the proactive process and CaseSmart® approach that mirrors the field case management process.

Catastrophic case management is a term used for nurse case management for severe or complex injuries, such as spinal cord injuries, traumatic brain injuries, burn injuries, or multiple trauma cases. It involves proactive and intensive care coordination, long-term planning, and frequent ongoing communication and collaboration often among a number of different medical providers and stakeholders to support recovery, maximize functional improvement, and manage costs. In severe catastrophic cases where return-to-work may not be viable, nurse case management services are focused on coordinating care to support the worker in reaching maximum medical improvement and quality of life.

RUSH case management refers to cases in need of expedited attendance of a nurse case manager for time-sensitive situations, such as hospitalizations, surgeries, urgent medical appointments or rapidly escalating claims. This service ensures immediate intervention to coordinate care and prevent delays in treatment or discharge planning. Situations that might require a RUSH response include a catastrophic injury and need to attend a same-day urgent hospital or medical appointment or a Friday afternoon discharge from a hospital when an injured worker is in need of care coordination to manage wound care at home. ISYS® ensures a timely response to all RUSH requests regardless of the time of day or night they come in.

Task-based case management assignments are limited-scope services focused on completing specific activities within a workers’ compensation claim, such as attending a single medical appointment or other type of onsite visit, obtaining medical records, finding a specialty physician, conducting medical research, reviewing records, or clarifying treatment plans. These assignments offer targeted support for a limited assignment or defined duration, without full onsite or ongoing nurse case management involvement. The goal for a task assignment is typically shorter-term, to complete the task, gather specific information or make an immediate targeted impact, rather than focusing on ongoing care coordination and long-term return-to-work goals.

CaseSmart® is ISYS®’s proprietary approach to nurse case management, ISYS®’ “secret-sauce” so-to-speak. It is part of a unique nurse case management method proven to bring high satisfaction and optimal outcomes to injured workers, claims professionals and employers alike.

ISYS® focuses on early intervention, coordinated care, and proactive communication with all parties involved. This helps reduce delays, improve treatment adherence, and identify opportunities for safe and timely return to work.

ISYS® nurse case managers:

• Coordinate timely medical care and appointments
• Professionally and objectively communicate with providers, employers, and insurers to help ensure clear understanding of medical needs and workers’ compensation process
• Educate and help injured workers understand their treatment options and plans and direct them to resources that help them navigate the workers’ compensation system
• Provide knowledgeable support and encouragement for the injured workers recovery process
• Advocate for appropriate medical care and recovery progress

At ISYS® we love to answer this question because in an industry where it’s increasingly difficult to differentiate between case management services due to market consolidation, we believe our differentiators stand out.

• ISYS® focuses all resources on doing one thing, nurse case management, and doing it well. We believe that companies who offer an array of adjunct services to broaden their “menu”, spread themselves thin and neglect quality. ISYS® Case Management is dedicated to focusing exclusively on nurse case management services, which has allowed cultivation of a unique depth of expertise and prioritization of excellent service. 
  
  
• At ISYS®, all case managers are direct employees, no contractors or part-time case managers. This is rarely found in case management companies but is a huge benefit to customers, employers, as it allows for a more qualitative and reliable service. Hiring and paying the overhead costs to have all direct employees supports quality control, accountability, and ensures consistent standards and outcomes. Not only are all ISYS® nurse case managers direct-hires with quality credentials and experience working in disability and injury management, but they are Certified Case Managers (CCM) or are in the process of obtaining certification, as the company remains dedicated to upholding strict internal quality and ethical standards, as well as professional standards set forth by the CCMC and CMSA. 
  
  
• ISYS® prefers to do business on a handshake instead of compelling carriers to refer cases because they are locked into a contract. Most companies want to lock-in business by pushing for a contract so customers have no other choices. At ISYS®, we encourage customers to give us business “on a handshake” so that we can demonstrate our quality and they will always have someone else they can compare our services to. We want to earn your trust one case at a time and believe a customer should have a choice in what case manager provider they use rather than being compelled by rigid contract terms.
  
  
• ISYS® has been family owned and operated since 1998 and plans to continue to remain family-owned despite ongoing industry pressures to sell, merge, expand quicker or take on partners. For years large corporate buyers have been buying out smaller companies in our industry, yet we choose to remain family owned and operated, holding to the intentions and values we had at our inception in 1998. Being family-owned and operated makes us masters of our own destiny. It gives us the freedom to put heart into business by making people a priority. We are able to make decisions based on long-term strategies and needs that align with the higher good of those we serve rather than the short-term interests of investors.
  
  
• At ISYS®, we believe in financing our own growth and not taking on any outside debt. While most companies in our industry capitalize or take on outside investment to expand quickly into multiple service areas or to spread rapidly across geographies, ISYS® practices a more measured and conservative approach to “only grow at a rate we can digest”. This ensures the company never sacrifices quality case management delivery for short-term financial gains and that the company always has the funds to reinvest in people and deliver on brand promises. It also means that when ISYS® moves into new territories we have the full breadth of coverage needed to cover any cases in that territory.
  
  
• At ISYS®, onsite case management coverage is guaranteed in the state jurisdictions we operate in, including California, Nevada, Arizona, New Mexico, Texas, and Louisiana, and even in remote areas. If case management companies say they provide services in all 50 states, that often means they only have coverage in major metropolitan areas and/or that they use contractors to fill in the service gaps, making case management potentially unreliable. At ISYS® being consistent and dependable is essential to maintaining customer service, so we guarantee coverage by direct employees, even in remote service locations, and we offer full-time telephonic nurse case management coverage for most other states.
  
  
• ISYS® responds to RUSH cases with a sense of immediate urgency. ISYS® takes the responsibility of a RUSH case management assignment very seriously by answering the call anytime day or night to attend in-person, even when it means reprioritizing and redirecting resources to get someone onsite, or to intervene telephonically in real time when urgent information or intervention is needed. This means that carriers can count on ISYS® to have a nurse case manager there when time-sensitive situations, like an officer-involved shooting or catastrophic injury or unplanned urgent medical appointment for an injured worker, warrant. 
  
  
• ISYS®’s proprietary Case Management software is specifically designed to enable case management documentation and communication in real time, to enhance the unique quality and timeliness of our services, and to ensure the security of our data. Case Management reports are specifically designed to articulate impact and ensure a comprehensive summary of case dynamics is memorialized for the record; something that is essential, particularly for litigated cases.
  
  
• ISYS® has dedicated quality control and service and process enhancement resources to ensure the quality of our service consistently exceed expectations, that services remain timely, and that the company continues to deliver on our brand promise to strive for excellence and provide quality, timeliness, and exceptional customer service.  This is an extra investment in people and process that many companies aren’t willing to make but that enables ISYS® to deliver services and reporting with confidence.
  
  
• ISYS® assigns a case manager to ALL cases within 4 hours, and often even faster for formal RUSH referrals. Quality, timeliness and customer service are pillar principles that guide ISYS® operations. As part of our timeliness promise we commit to consistently and reliably respond to referrals assign a nurse case manager with 4 hours of receiving the necessary information to move forward. For RUSH referrals, in times of urgent need, ISYS® aims to respond even sooner to be available during times of need. 

At ISYS®, we believe customers and clients should believe what they see and not what they hear and that our actions and outcomes speak louder than words. We send surveys out at the conclusion of each case and collect responses from workers/clients and carriers/customers and publish the results of those surveys feedback each year. For 2025, customer satisfaction data shows:

• 99% say services meet their needs
• 98% report improved claim outcomes
• 100% would recommend ISYS® case management services to others

ISYS® case managers are licensed nurses with experience in areas ranging from injury management, disability management, and critical care to public health, rehabilitation, and other clinical and occupational areas of expertise.  Most are also certified in case management (CCM) through the Commission on Case Management Certification (CCMC) and adhere to the industry professional and ethical standards set forth in the Case Management Society’s CMSA Standards of Practice for Case Management.

ISYS ^® currently provides case management services across multiple states, including the entire regions and territories of:

• California
• Nevada
• Arizona
• New Mexico
• Texas
• Louisiana

In addition, ISYS ^® provides telephonic nurse case management in many other states across the U.S.

Yes. ISYS® offers RUSH case management services and can quickly assign experienced nurse case managers to attend field appointments when urgent needs arise, including hospital discharges, catastrophic injuries, or other urgent medical needs. In fact, being able to respond to RUSH needs is something that differentiates ISYS® from other workers’ compensation case management companies.

Carriers, Third Party Administrators, and Claims Professionals can submit a referral through the ISYS® website, call the company main phone number, email us at [email protected] , or contact a customer relations representative directly. 

ISYS® works with claims professionals, employers, and insurers to quickly initiate services, communicate with all parties, and confirm case goals.

Employers who wish to work with ISYS® can request that their Carrier or TPA use ISYS® Case Management.

Injured workers can request an ISYS® Nurse Case Manager be assigned to their claim.

Please email us at [email protected] or [email protected] for more information.

ISYS® can be reached via phone (1-800-992-8100), email ( [email protected] ), or online , all available through the website isyscm.com. The company is headquartered in Brea, California, with an additional regional office in Texas.

ISYS® is an organization of people with big minds, big hearts, lots of spirit and good character. The ISYS® Mission is to “work creatively and intensively to provide case management solutions and have a positive impact on those we serve.”

The ISYS® Vision is “to improve people’s lives by being bold visionaries who embrace The Value of Excellence®”

The ISYS® Core Values are:

• Always do the right thing
• Deliver excellence in everything we do
• Encourage a Hug Your Customer® philosophy
• Communicate respectfully and proactively
• Build relationships upon trust
• Give generously
• Pursue growth and learning
• Be honest, authentic, grateful, and humble
• Promote individual and economic liberty
• Embrace the family spirit

As a family-owned business grounded in strong core values, ISYS® fosters a culture centered on connection, generosity, and genuine care for one another. This foundation helps us attract and retain exceptional professionals who are aligned with both our mission and our values.

In addition to our culture, ISYS® offers competitive compensation, including unique performance-based rewards, along with the flexibility and autonomy that many roles provide. Employees also benefit from a supportive, collaborative environment often described as family-like.

Our commitment to our people is reflected in our results. ISYS® maintains an 88% retention rate and conducts annual employee surveys to ensure we continue to live our values and cultivate the workplace we strive for. Based on survey data from 2020–2025, 98% of employees report that their personal values align with the company’s, and overall job satisfaction is rated at 4.74 out of 5 stars.

Finally, ISYS® has been nominated for a Family Business Catalyst & Advocacy award and won a family business award for Social Impact by the California State University Fullerton’s (CSUF) Center for Family Business, as well as been nominated for a family business award by the Orange County Business Journal (OCBJ) in 2025.

To learn more about job opportunities, visit our Careers and Job Opportunities page at isyscm.com or reach out to our HR Dept at [email protected].