With the close of 2024, we were thrilled to announce the official launch of ISYS case management in Louisiana, bringing our excellent case management services to worker’s compensation carriers and injured workers across Louisiana. This marks an exciting chapter as ISYS expands its service region to provide comprehensive case management services to the great bayou state.

Why Louisiana?

Louisiana’s worker’s compensation system can pose unique challenges in enabling injured workers to return-to-work and mitigating the high costs of litigation. ISYS Case Management overcomes barriers for both, helping cost containment and return to work. From early intervention, coordinating and facilitating appropriate care, to educating and advocating appropriately for each case’s special circumstance, ISYS case managers provide expert guidance with a focus on proactive communication and positive outcomes. Our case management approach is designed to bridge gaps and provide tailored solutions to those in need.

Our team of outstanding case managers work closely with each customer and client to assess the specific needs of each case, and customize accordingly to provide support and ensure success. Whether dealing with complex or catastrophic injures, managing multiple providers, educating, or advocating, ISYS Case Management aims to provide the most excellent quality, timeliness and customer service.

What We Offer

At the heart of our worker’s compensation case management services is a commitment to providing quality cost-effective care and proactive communication and facilitation of needs.  Services include:

• Onsite Case Management: Using our CaseSmart® approach, assertive and intensive case management of health and injury care needs throughout the employee’s episode of disability or injury. Onsite visits by excellent case managers who excel at coordinating communications, facilitating, and assuring timely services and in helping to assure compliance with appropriate treatment protocols and expedite recovery.
• Rush Assignments: When a case manager is needed at a moment’s notice, such as:
  • A Catastrophic (CAT) injury
  • An urgent physician appointment
  • A Friday afternoon hospital discharge (that was supposed to take place days before)

• Catastrophic Claims: Immediate identification of catastrophic or crisis related issues
  • Immediate Case Manager (CM) Assignment and action/communication
  • Focused, timely, informed and goal oriented medical case management (MCM), involving all impacted parties in an understanding, compassionate and professional manner
  • Use of highly experienced, credentialed case managers (CMs) who employ CaseSmart® solutions to achieve positive return to work solutions

• Telephonic Cases Management : A proactive process of injury and disability management that is remote based yet intensive. Pro-active attention to each case’s unique needs, good judgment, strong and effective communication skills, timely case monitoring and a constant focus on Return-to-Work (RTW) opportunities with constructive injury outcomes are achieved.

Our team brings clinical nursing backgrounds,  local Louisiana knowledge and professional case management expertise to each case, understanding the specific dynamics of Louisiana’s workers compensation system, various case scenarios, treatment protocols, and more.

Our Commitment to Louisiana

As a family-owned business, ISYS is committed to growing at a rate that we can digest and to not overextend ourselves like so many of our corporate counterparts.  We choose to finance our own growth and to use only full-time employees, not contractors, so that we can assure customers our ISYS standard of excellence will be met.  As ISYS grows our case management services in Louisiana, we are committed to making a lasting impact in the communities we serve. We are passionate about customer service and “hugging” those we serve.  We promise to promote appropriate medical interventions, cost containment, medical improvement, recovery and return to work.

Stay tuned as ISYS Case Management continues to grow and thank you for trusting us to make a positive difference in Louisiana!